Join the siggi’s family

our company culture is like our yogurt culture – fresh, lively, and always in good taste. we’ve built a team of talented and energetic professionals who love serving customers and collaborating with colleagues. we’re always looking for great people who can help us continue our mission.

Customer Service Coordinator

siggi’s dairy is seeking a Customer Service Coordinator.

We are looking to hire a motivated and ambitious self-starter with exceptional communication skills.

siggi’s is a very fast growing all natural yogurt brand. Our yogurt is available nationally through retailers such as Whole Foods, Target, Stop & Shop, Wegmans and more. To read more about us go to

We are a fun, tightly knit team. The work environment is friendly and informal. The position offers a fantastic opportunity for growth as the company continues to expand.

The ideal candidate should be detail oriented with strong communication skills.

Main responsibilities include but are not limited to:

  • Serve as primary point of contact for customers, carriers, and warehouse team to ensure accurate and on time order fulfillment
  • Provide timely and effective customer support by addressing any requests, comments, or concerns as they relate to order confirmations, product availability, daily delivery updates; assist in directing other requests to finance, marketing, or sales teams as needed
  • Manage resolution of delivery issues by communicating a plan of action to carriers and warehouse; provide timely updates to customers as available
  • Process and review orders daily for accuracy and reconcile any anomalies
  • Support accurate and timely submission of orders weekly to warehouse and transportation companies
  • Assist in new customer set up and communicate with appropriate teams including accounting, sales, production, carriers and warehouse
  • Maintain customer master data for both existing and new customers in all systems
  • Collect documentation and reconcile reported miss-shipments with PODs. Follow up as needed with customers, shipper, carriers; communicate accordingly with accounting team for proper billing
  • Provide answers to inquiries from other departments such as sales, marketing, finance, and/or other members of supply chain
  • Other duties as assigned by manager


College degree and authorization to work in the U.S. is required. A bachelor’s degree in finance or accounting is a plus. Must have ability to manage multiple projects in the fast changing environment of a rapidly growing business. Working knowledge of MS Office (specifically MS Dynamics and Excel) and QuickBooks preferred.

Compensation commensurate with experience plus health benefits, paid time off, and a 401(k) plan with company match.The position is based out of our New York City office.

Please e-mail your résumé with cover letter to with “Customer Service Coordinator” in the subject line.

learn all about siggi's and our story

Learn all about siggi’s and
our story